• Arrival

    Classes start promptly on time. Please arrive a few minutes early to get settled.

    If you arrive 15+ minutes after the class starts, you may have to reschedule and there will be no refund.

  • Registration

    Registration required for all classes. Please register for all classes either in the studio, or online.

    space is limited and some classes fill up quickly. We need a minimum number of students to hold any class. Payment is due in full when registering.

    Paper Seahorse reserves the right to cancel a class at any time. If this happens you will be refunded or can sign up for the next class available.

  • Directions & Parking

    Most workshops & events are held at 211 South Howard Ave., Tampa, FL 33606. Of the two, green 1917 bungalows, the event space is the larger house on the north side of the campus.

    Parking is available in the back of the buildings accessible from the alley, or there is free public parking on Howard Ave, West Cleveland Street and West Platt Street.

    Google Maps

Online and Retail Store

Exchange and Return Policies

Online Orders

All sales are final on pens, ink, sale items, and kits. Other items purchased online may be returned unopened, unused and in their original condition within 7 days of purchase, for store credit only. If the wrong item was sent in error, we will do a return requests may be sent within 7 days of receipt. Email shop@paperseahorse.mom; please reference your order number and items needing to be returned. A return label will be created and sent to you. Once we receive the items unused and unopened, we will create the store credit minus the return shipping charges. Original shipping costs are non-refundable.

In-Store Purchases at The Paper Seahorse

All sales are final on pens, ink, sale items and kits. Other items purchased in-store may be returned unopened, unused and in their original condition within 7 days of purchase, for store credit only - receipts are needed to complete the return. The Paper Seahorse reserves the right to not accept returns if they are not in proper condition.

Can I cancel an online order?

Due to the small scale of our business, all sales are final. Canceling a pending order is not possible, as we start packing orders right away to get it out as quickly as possible!

What if there is an error in my order?

We try really hard to give you the best experience yet mistakes do happen, so please let us know and we will make it right! If for any reason you are unsatisfied with your order, please send us an email with your name, the oder number and a detailed message. Send to: shop@paperseahorse.mom  

Product Troubleshooting

If a product has become defective, many manufacturers offer a warranty. If you have issues with a product, please contact the company/manufacturer for troubleshooting and repairs. If you need help contacting the manufacturer, please contact us and we can help you with current contact information.

Back-order, Pre-order & Out of Stock

Due to the nature of a small business, quantities are limited on certain items. In the event an item your ordered item is no longer available, a refund will be immediately issued to the method of payment. If your item is backordered or a pre-order, it will ship when it arrives in the store. Please note, pre-ordered and back ordered items may take a few weeks to arrive. If you ordered additional items, they will be shipped together with your full order.

Special Orders

Special orders require payment upfront, or a non-refundable deposit which will go toward the final balance due. Each special order will be arranged with the store manager.

Online Store

Shipping

 How long will it take to receive my order? 

All orders will be processed and shipped within 5 - 7 business days, sometimes sooner : ) When ordering, please keep in mind typical shipping time for First Class Mail is 4 -7 business days, and Priority Mail is 2-5 business days. Please make sure your shipping information is correct during check out. We will not refund or replace items because they are sent to the wrong address. If you need your order shipped as soon as possible, please let us know in the special instructions box during checkout.  

Do you ship internationally?

We no longer ship internationally.

What if my order was lost / never delivered?

Once your order ships, you will receive a confirmation email with a tracking number. You can track the progress of your delivery.

If your package is delayed, lost, or marked as delivered but missing, please contact our support team at shop@paperseahorse.mom within 14 days. We will gladly help track down your package or arrange a replacement/refund if it cannot be located.

Do you ship typewriters?

Yes! We are experts at packaging and shipping typewriters to arrive safely. However typewriters are not included in the free shipping for orders over $100. There is an additional fee for packaging to ensure that your vintage machine makes it in pristine condition.  We will give you a custom quote that includes packing and shipping when you select the machine you want. 

WORKSHOPS & EVENTS

Cancellation Policy

How can I cancel?

Cancellations must be made in writing to hello@paperseahorse.mom

Can I get a refund?

To receive a full refund to your original form of payment, class cancellation must be requested two weeks prior to the class date.

What if I need to cancel later than two weeks prior to the workshop?

Cancellations made 13 days to 72 hours before the class will receive store credit.

What if I need to cancel later than 72 hours prior to the workshop?

Proper notice helps teachers plan and allows others to take the class.Due to the nature of planning and material prep, if you do not give notice within 72 hours of the event, there will be no refund.

What if my class gets cancelled, or the time and / or date changes?

If this happens you will be fully refunded to your original form of payment, or you may choose to receive credit.

Are there make-up classes?

Many of our workshops and events are bespoke and unfortunately we can not offer make-up classes.

Workshop & Events

General FAQ's

Are materials included? Do I need to bring anything?

All materials will be provided for you as part of your class fee, unless otherwise noted. Just bring yourself, an open heart and a mindful attitude. You are welcome to bring snacks/beverages for yourself.

Where are the classes held?

Classes are primarily held at our flagship location at 211 South Howard Avenue. Please note, some special events may be at a different venue, which will be noted in the class description.

The class is no longer available/sold out… Is there a waiting list?

If a workshop or event is sold out you may add yourself to the waiting list either by:

1) Going to the specific workshop or event page on our website, or

Please email us at classes@paperseahorse.mom to add yourself to our waiting list and to be notified if/when the class becomes available in the future.

Are there age restrictions?

Most classes and events are appropriate for ages 13 and up, unless otherwise noted.

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